Why This Course?

Root cause identification if done right by the internal auditors, helps drive action and focus by management to strengthen the internal control design and risk mitigation practices to avert costly operational risk exposure issues that may adversely impact the bottom line of the corporation.


This course is aimed at equipping the internal auditors with an in-depth understanding on the meaning of root cause specifically in the context of Assurance and the method to correctly identify root cause/s for issues uncovered during the audit review.

Learning Outcomes

Improve understanding on the definition and concept of Root Cause in the context of Assurance and Internal Auditing

Ability to apply the 5-Why technique to identify Root Cause

Differentiate between reason, excuse and symptom of an audit finding against Root Cause

Appreciate the concept and best practices on Internal Controls (COSO Control Model)

Grasp the vital technique for control adequacy and effectiveness evaluation through the effective use of Risk & Control Matrix (RCM)

Master the skill to identify Control Gap

Enhance the ability to validate Root Cause identified

Refine the ability to specify Root Cause in the Audit Report


The Aspiration for Assurance: Being The “Trusted Advisor”

The Compelling Reason to Showcase Root Cause

Root Cause in The Context of Assurance

Differentiating Root Cause with Excuses, Reasons and Symptoms

The Right Technique and Tools to Identify Root Cause

The Guidance of COSO 2013 in Analyzing Root Cause

Validating Root Cause

Presenting Root Cause in an Audit Report

Introductory Price Plan

Chooseone of these mode of learning

On-Demand Animated Learning

Approx. duration: 2.5 hours


  • Animated Videos (Special link to access)
  • Reading Materials (pre-course)
  • Learning Reinforcement for individual modules
  • Test Your Knowledge (post-course)
  • LIVE Q&A session with the trainer (post-course)
  • Summary Report (optional)
  • Course Completion Certificate
Individual: RM 625

Live Webinar

Approx. duration: 6.5 hours


  • Live Webinar Session (including case studies and Q&A session)
  • Reading Materials (pre-course)
  • Course Completion Certification

*There will be short breaks and lunch allocated at appropriate intervals


Individual: RM1,100





  • Face-to-face Learning (including case studies and Q&A session)
  • Reading Materials
  • Learning Reinforcement for individual modules
  • Course Completion Certificate
Individual: RM
Individual RM 499 RM 899 RM
Group Price Structure
No. of Participants Fee Per Participants
(On-Demand Animated Learning)
Fee Per Participants
(Live Webinar)
Fee Per Participants (Classroom)
2-5 RM 459 RM 859
6-10 RM 439 RM 839
11-15 RM 419 RM 819
16-20 RM 389 RM 789

For groups of more than 20 person, please email us at hello.learninghub@centegy.com.my

Trainer's Profile

Steven Yee is a professional member of the IIA (Institution of Internal Audit) Malaysia and MICPA (Malaysian Institute of Certified Public Accountants). He obtained his professional training in the Assurance and Business Advisory unit of PwC Malaysia from 1993–2003. He is the founder and Managing Director in Centegy Governance Consulting Group, a boutique consulting firm that provides a range of Governance, Risk & Control (GRC) Assurance services to corporations in the ASEAN region.

Steven has headed various IA, Risk and Compliance functions in different industries with reporting lines to Board Audit & Risk Management Committees and CEOs over the past 15 years. Through his practical experience and passion, he brings an appreciation of the disciplined approach and innovation required to deliver consistent and insightful assurance results to the clients. Steven is also a seasoned and enthusiastic trainer on GRC related subjects in the region and is a panel trainer with the IIA Malaysia since 2005.

Related Courses

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Root Cause Analysis Done Right for Assurance

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    For groups more than 10, please email to hello.learninghub@centegy.com.my

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    Malayan Banking Berhad (3813-K)

    Ground Floor, Wisma Sime Darby, Jalan Raja Laut

    50350 Kuala Lumpur, Malaysia (SWIFT CODE: MBBEMYKL)

    Bank a/c no: 5142 9913 1738 (Centegy Governance Advisory Sdn Bhd) 


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    The organiser reserves the right to make any amendments that it deems to be in the interest of the event without any notice.